All SFS materials/information in alternative formats (i.e. language, brail etc) can be made available upon request

Title VI Complaint Procedure

Any individual, group of individuals or entity that believes they have been discriminated against on the basis of race, color, or national origin by the Insert Agency Name may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. If the complainant is unable to reduce the complaint to writing, please contact the Title VI Coordinator using the information below, and a staff member will help dictate the
complaint or provide other necessary assistance. Any individual having filed a complaint or participated in the investigation of a complaint shall not be subjected to any form of intimidation or retaliation. Individuals who have cause to think that they have been subjected to intimidation or retaliation can file a complaint of retaliation following the same procedure for filing a discrimination complaint. A complaint must be filed with the Insert Agency Name no later than 180 days after the following:

1. The date of the alleged act of discrimination; or

2. The date when the person(s) became aware of the alleged discrimination; or

3. Where there has been a continuing course of conduct, the date on which that conduct was discontinued of the latest instance of the conduct.

Once the complaint is received, the Services for Seniors, Inc. will review it to determine if our office has jurisdiction. A copy of each Title VI complaint received will be forwarded to the agency’s Title VI Coordinator. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

The Services for Seniors, Inc. has 45 days to investigate the complaint. If more information is needed to resolve the case, the Services for Seniors, Inc. may contact the complainant requesting further information. The complainant has 15-30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 15-30 business days, the Services for Seniors, Inc. can administratively close the case.

After the investigator reviews the complaint, the agency will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision it must direct the appeal back to the agency. The complainant has 30 days after receipt of the closure letter or the letter of
finding to do so. The appeal will be investigated and decided by a separate party than the Title VI Complaint Procedure Title VI Coordinator (or other official who issued the initial decision). The appeal process information will be included in the letter. Written Title VI Complaints, or any questions regarding Title VI protections, should be forwarded to:

Jeni DeSmith, Executive Director
Phone: 307-322-3424
Email: Jeni@sfswy.org

Or visit our administrative office at
1605 16 th Street, Wheatland, WY 82201

A person may also file a complaint directly with WYDOT’s Office of Civil Rights at:
Title VI Coordinator, 5300 Bishop Blvd., Cheyenne, WY 8200; via phone: 307-777-4457;

or email: DOT-civilrights@wyo.gov

Or

Federal Transit Administration, Office of Civil Rights, Director
East Building, 5 th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

ADA Complaint Process

In compliance with the U.S. Department of Transportation Americans with Disabilities Act (ADA) of 1990 (49 CFR Parts 27, 37, 38 and 39), and Section 504 of the Rehabilitation Act of 1973, as amended, Services for Seniors, Inc. ensures its services, vehicles, and facilities are accessible to and usable by individuals with disabilities. Anyone who believes he or she has been discriminated against on the basis of disability, including those denied a Reasonable Modification request, may file an ADA complaint.

Complaints may be submitted by filing an ADA Complaint Form, which can be found on our website at www.sfswy.org or by calling 307-322-3424 If the complainant is unable to write a complaint, a representative may file on his or her behalf, or Services for Seniors, Inc. staff will provide assistance. Complaints must be filed within 180 calendar days of the alleged incident.

The Executive Director or other qualified staff will contact the complainant within 15 business days of receipt of complaint. Any requested information must be received by Services for Seniors, Inc. within 10 days of the request. If the Complainant does not respond to the request for information, the Complaint may be administratively closed. Services for Seniors, Inc. will begin the investigation within 15 business days of receipt of complaint.

An investigation into the complaint will be conducted and documented to determine whether Services for Seniors, Inc. failed to comply with ADA regulations.

Services for Seniors, Inc. will complete the investigation within 60 calendar days of receipt of complaint. If additional time is needed for the investigation, the complainant will be notified.

Services for Seniors, Inc. will promptly communicate its response to the complainant, including its reasons for the response. The complainant will have 30 days from receipt of Services for Seniors, Inc. response to file an appeal. If no appeal is filed, the complaint will be closed.

Any appeal will be heard by a separate person or committee than who made the original decision. An appeal may be filed by a written request addressed to the Services for Seniors, Inc. Board of Directors.